EntriesSams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours
eBook Details:
- Paperback: 528 pages
- Publisher: Sams; 1st edition (January 30, 2012)
- Language: English
- ISBN-10: 0672335379
- ISBN-13: 978-0672335372
eBook Description:
Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours
In just 24 sessions of one hour or less, you’ll learn how to drive powerful business results with Microsoft Dynamics CRM 2011! Using this book’s straightforward, step-by-step approach, you’ll learn how to orchestrate successful CRM projects, automate processes, create more efficient workflows, optimize sales and marketing campaigns, and integrate with your other systems to do even more. One step at a time, you’ll master new features ranging from the new Ribbon interface to SharePoint integration. Each lesson builds on what you’ve already learned, helping you get the job done fast-and get it done right!
Now, there’s a practical, hands-on guide to mastering customer relationship management with Microsoft Dynamics CRM 2011. Authored by top CRM expert and blogger Anne Stanton (“The CRM Lady”), this book explains how the core Dynamics CRM 2011 fits in today’s organizations, and explains everything users and managers need to make the most of it. Stanton begins with the absolute basics, including Microsoft Dynamics CRM’s uses, components, and functionality; business roadmaps; and infrastructure choices. Then, step-by-step, you learn how to orchestrate successful CRM projects; automate processes; create and manage business units and users; define security roles; import contacts; distribute leads; create and track marketing campaigns; convert leads to accounts and contacts; integrate with email, Excel, and other applications; and create workflows. Download eBook Free »
